Returns Policy

Personalised products

We do not accept change-of-mind returns for products made to your specifications or personalised for you. This does not affect your rights if an item is faulty, damaged or not as described.

Non-personalised products

If you change your mind about a non-personalised product, let us know within 14 days of receiving it. You then have a further 14 days from notifying us to send it back. You do not need to give a reason.

You are responsible for the cost of return postage for change-of-mind returns. Please package the items securely and keep proof of postage.

Arranging a return

Select Contact Us in the footer below and provide your order number and the items you wish to return. We will give you the return address and instructions. Please contact us before sending anything back so we can help you arrange your return.

Refunds

For eligible change-of-mind returns, we will refund your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel your whole order, we will also refund the standard outbound delivery charge. If you chose a more expensive delivery option, we will refund only the cost of standard delivery.

Faulty, damaged or incorrect goods

If your order arrives faulty, damaged or incorrect, contact us through Contact Us in the footer with your order number and details of the problem. We will help resolve it in line with your statutory rights and cover return costs where legally required. These rights also apply to personalised products.

Nothing in this policy affects your statutory rights.